What if my package gets lost in transit?Updated 15 days ago

At Cernucci, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit or an item has arrived damaged, please reach out to our customer support team with your order number and any relevant details.

If you experience a delivery that is lost/missing/undelivered, you will need to submit a claim to us within the timeframes below.

Evri - 10 days of order date

Royal Mail - 7 days of order date

FedEx - 14 days of order date