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Find the answer to all your Cernucci questions and reach our customer care team through our contact form. 

Cernucci Customer Care Centre

How do I track my order?

Can I cancel or amend my order?

What is the Cernucci Guarantee?

How do I return an item?

I received a faulty item. What do I do?

When will my order be shipped?

What are the shipping times and charges?

What if my package gets lost in transit?

Will I be charged customs or import fees?

Do you ship to my country?

I've been charged a customs fee

What if I can't find my parcel?

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Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order

Orders over $800

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My order is a Gift. What are the gift packaging options?

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What materials do you use?

How should I protect & store my jewellery?

What makes your quality different?

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How did Cernucci begin?

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