Will I be charged customs or import fees?Updated 14 days ago

There will be no custom/import fees for anybody in the UK, EU, Norway or Switzerland. When the recipient is outside of these regions, they are responsible for assuring the product can be imported into the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.

Customs, duties, and taxes are non-refundable. 

A shipment that is refused because of unexpected import fees, no refund will be provided for the original shipping fee and return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information before ordering from international e-commerce brands. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

If you believe you have been incorrectly charged customs fees, first contact your local authority to check the import rules and then reach out to our Customer Support team who will be able to advise further.