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How do I ReturnUpdated 14 days ago

How do I return my item? 

To allow us to refund you as quick as possible, we’ve implemented a quick & simple returns process online. Follow the steps below to generate your return label. 

  1. To start your return, head to our returns portal (you’ll need your order number to hand). 
  2. Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time.
  3. Select your chosen return method.
  4. Pay for your return – unfortunately we’re currently unable to offer free returns for our customers. (This will be deducted from your total refund amount)
  5. Your QR code will be emailed to you and will also be available to download straight from the portal. Print and attach to your parcel.
  6. Done! Your parcel is now ready to be taken to your chosen drop-off point.

To return an item, please go to our returns portal here: Cernucci Returns

Make sure to include your original packing slip in your return, as should we receive an item without a name or packing slip we are unable to identify it and therefore it will not be processed.  

We do not currently cover postage for any returns.

We advise sending your item under a tracked service & always keep your proof of postage should it be lost during transit.

Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned without all of the original packaging, your return or exchange will not be processed.

We do not accept returns or exchanges for custom products, earrings, swimwear, underwear or solid gold orders as they are either made-to-order or due to hygiene purposes.

You can return your item via our portal within 28 days of the date your order was delivered. We cannot accept responsibility for any items sent back to us outside of this timeframe and cannot guarantee you will receive your items back.

Please Note: Watch returns/refunds will only be accepted if returned with the box, watch tool, extra pins and pillow case all in new condition. 

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