How do I return?

To return an item, please go to our returns portal here: Cernucci Returns

Make sure to review our returns policy before placing your order.

Make sure to include your original packing slip in your return, as should we receive an item without a name or any other order details, we won't be able to identify it, therefore it will not be processed and you will may not receive your refund.

We do not currently cover postage for any returns. We advise sending your item back under our returns portal rather than via your own method, as this service gives us visibility of parcel movement and liability should your order become lost in transit. If sent back via another method we cannot be responsible for any damages or losses, and it may result in you not receiving your refund.

Please note, when returning your full order, all items must be in the original packaged condition in order for us to accept your return. If your order is returned without all of the original packaging, your return or exchange will not be processed.

When ordering a 'set' or 'bundled' item, you must return every item in this bundle to receive your refund, we do not offer partial refunds.

We do not accept returns or exchanges for custom products, earrings, swimwear or underwear as they are either made-to-order or unacceptable due to hygiene purposes.

You can return your item via our portal within 14 days from your date of order. We cannot accept responsibility for any items sent back to us outside of this timeframe and cannot guarantee you will receive your items back.

How do I return?Updated 15 days ago