Returns information
Buy one get one free returns. In order to receive a refund for items purchased under the Buy 1 Get 1 Free offer, both items must be returned. If only 1 item is returned we reserve the right to reject the request, or until the 2nd item is returned. We
How do I return my item?. To allow us to refund you as quick as possible, we’ve implemented a quick & simple returns process online. Follow the steps below to generate your return label. To return an item, please go to our returns portal here: Cernuc
We aim to process your refund within 5 working days from receipt of the return to our warehouse. After we have sent your refund, you will receive an email notification. Please note it can take a further 5 working days for the funds to clear into your
We only accept Exchanges when the items are damaged, and still under guarantee. Please use our contact form for exchanges, not our returns portal.In these cases, we will, where stock allows, exchange for an exactly similar item, with the same size a
We will get this fixed for you ASAP. Please use the contact form below to submit the details of the fault to us.