To return an item, please go to our returns portal here: Start my Return. Please enter your order reference including the # at the start of the number. Without the # the system may not find your order. Please do not combine multiple orders into one r
Returns timeframe by country. Should you wish to keep part of a set (i.e. the joggers and not the hoodie) you will be charged the full price of the item(s) you’ve retained, based on today’s website RRP, and refunded the difference for the item(s) you
We are so sorry to hear you've received a faulty or damaged item. We understand that sometimes items can become damaged in transit or encounter manufacturing defects. If you have received a faulty item, we will get this fixed for you ASAP!. Please us
Here’s a full breakdown of the returns process - including when you'll hear from us:. 🔁Step 1: Return dropped off. When: Day 1What happens: You drop your parcel off with the courier.Comms you’ll receive: A drop-off confirmation with tracking details
We do not currently offer exchanges for non-faulty items. Exchanges are only accepted for faulty jewelry items under the Cernucci Guarantee. In such cases, we will replace the faulty item with the exact same item, with no variations in size or color.
What is Store Credit and how does it work?Store Credit is credit you can use to shop again on Cernucci.com. It’s issued as a digital gift card once your return is inspected and approved. Why choose Store Credit instead of a refund?Choosing Store Cred