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Returns information

Returns Policy

You can return your item via our portal within 28 days of the date your order was delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the o

How do I Return

To return an item, please go to our returns portal here: Cernucci Returns. Make sure to include your original packing slip in your return, as should we receive an item without a name or packing slip we are unable to identify it and therefore it will

When will I get my Refund

We aim to process your refund within 5 working days from receipt of the return to our warehouse. After we have sent your refund, you will receive an email notification. Please note it can take a further 5 working days for the funds to clear into your

I want to Exchange my items

We only accept Exchanges when the items are damaged, and still under guarantee. In these cases, we will, where stock allows, exchange for an exactly similar item, with the same size and other options. We do not accept exchanges in cases where the wro

I received a faulty item. What do I do?

We will get this fixed for you ASAP. Please use the contact form below to submit the details of the fault to us.