Returns information
Any shipping paid on your original order will not be refunded on return of the item(s). Shipping Protection is a non-refundable optional insurance coverage added to every order. This can be removed from cart at checkout. Should you wish to keep part
To return an item, please go to our returns portal here: Cernucci Returns. Make sure to review our returns policy before placing your order. Make sure to include your original packing slip in your return, as should we receive an item without a name o
We aim to process your refund within 28 business days from the date you send your return back to us. This allows time for delivery and inspection by our warehouse team. Once your refund has been processed, you will receive an email confirmation. Plea
We understand that sometimes items can become damaged in transit or encounter manufacturing defects. If you have received a faulty item, we will get this fixed for you ASAP!. Please use the contact form below to submit the details of the fault to us,