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How do I Return an Item?Updated 3 months ago

To return an item, please go to our returns portal here: Cernucci Returns

Make sure to include your original packing slip in your return, as should we receive an item without a name or packing slip we are unable to identify it and therefore it will not be processed.  

We do not currently cover postage for any returns.

We advise sending your item under a tracked service & always keep your proof of postage should it be lost during transit.

Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned without all of the original packaging, your return or exchange will not be processed.

We do not accept returns or exchanges for custom products, earrings, swimwear or underwear as they are either made-to-order or due to hygiene purposes.

You can return your item via our portal within 28 days from your date of order. We cannot accept responsibility for any items sent back to us outside of this timeframe and cannot guarantee you will receive your items back.
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