You can track the status of your order here. Once you place an order with us we'll keep you updated every step of the way. For standard orders, please allow up to 2 business days from the time of purchase to receive your shipping confirmation before
We are generally unable to cancel or amend an order after it’s been placed, as they are sent to our fulfilment center for processing within minutes of being placed. However, if you notice immediately upon placing an order that you made a mistake you
We’re committed to providing high-quality jewelry, which is why all jewellery purchases come with a 12-month guarantee. If your item develops a manufacturing fault within 12 months of purchase, you’re entitled to a one-time free replacement. To proce
To return an item, please go to our returns portal here: Start my Return. Please enter your order reference including the # at the start of the number. Without the # the system may not find your order. Please do not combine multiple orders into one r
We are so sorry to hear you've received a faulty or damaged item. We understand that sometimes items can become damaged in transit or encounter manufacturing defects. If you have received a faulty item, we will get this fixed for you ASAP!. Please us