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We will get this fixed for you ASAPPlease note, we require photo or video evidence of the fault in order for us to carry out your claim and replace your item.Please use the <a href="https://help.cernucci.com/en-US/contact">contact form</a> below to submit the details of the fault to us.&#xA0;

We will get this fixed for you ASAP. Please note, we require photo or video evidence of the fault in order for us to carry out your claim and replace your item. Please use the contact form below to submit the details of the fault to us.

I received a faulty item. What do I do?

Returns

How to I track my Order?

Can I cancel or amend my Order?

What is the Cernucci Guarantee?

How do I Return an Item?

How to I track my Order

Will I be charged Customs or Import Fees

Do you ship to my Country

What if my package gets lost or arrives damaged?

Shipping & Delivery

Can I cancel my Order

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Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order

Orders

Returns Policy

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I want to Exchange my items

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What is vermeil?

How should I protect & store my jewellery?

What makes your quality different?

Product Info

How does the Cernucci Guarantee work?

Guarantee

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Does Cernucci have any retail stores

Who founded Cernucci?

How did Cernucci begin?

About Us

I received a faulty item. What do I do?Updated 5 days ago