You can track the status of your order here. Once you place an order with us we'll keep you updated every step of the way. For standard orders, please allow up to 2 business days from the time of purchase to receive your shipping confirmation before
We accept American Express, Mastercard, Maestro, Visa, PayPal, ApplePay, GooglePay, Klarna, Afterpay and Sezzle*. Sezzle, Klarna and Afterpay are only available in the USA.
We are generally unable to cancel or amend an order after it’s been placed, as they are sent to our fulfilment center for processing within minutes of being placed. However, if you notice immediately upon placing an order that you made a mistake you
Unfortunately, discount codes cannot be applied retrospectively after an order has been placed. If you think there has been an error in processing a code during your order you are welcome to contact our support team through our contact form.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:1. Your order number2. The SKU and Name of the item you did not
We understand mistakes can be made when packing orders, so in the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficient
We are so sorry to hear you've received a faulty or damaged item. We understand that sometimes items can become damaged in transit or encounter manufacturing defects. If you have received a faulty item, we will get this fixed for you ASAP!. Please us
Due to new customs regulations, we are unable to ship orders exceeding $800 to the USA. This is because the cost of customs duties and taxes for orders over the de minimis threshold (the value below which goods can be imported without incurring duty)
Ship Protect is an insurance service that safeguards customers' orders against loss, theft, or damage during transit. To use it, simply opt-in at cart or checkout. If any issues occur with your shipment you can file a claim to receive a replacement o
If you’re ordering a gift — great choice! Here’s everything you need to know about our packaging:. We provide one Cernucci box or pouch per order, not per item. This helps reduce waste and keep your unboxing experience clean and premium. Yes! If you'