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We will get this fixed for you ASAP. Please use the contact form below to submit the details of the fault to us.

I received a faulty item. What do I do?

How to I track my Order?

Can I cancel or amend my Order?

What is the Cernucci Guarantee?

How do I Return an Item?

How to I track my Order

Will I be charged Customs or Import Fees

Do you ship to my Country

What if my package gets lost or arrives damaged?

Shipping & Delivery

Can I cancel my Order

Can I change my Order

Can I apply a discount code after I place an order?

I've received the wrong item

I'm missing an item from my order

Orders

Returns Policy

How do I Return

When will I get my Refund

I want to Exchange my items

Returns

What materials do you use?

What is vermeil?

How should I protect & store my jewellery?

What makes your quality different?

Product Info

How does the Cernucci Guarantee work?

Guarantee

Where are we?

Does Cernucci have any retail stores

Who founded Cernucci?

How did Cernucci begin?

About Us

I received a faulty item. What do I do?Updated a year ago