Returns & Store CreditUpdated 9 days ago

What return options are available?

You have two options:

• Refund to original payment method
• Instant Store Credit (+10% bonus)

What is Store Credit and how does it work?
Store Credit is credit you can use to shop again on Cernucci.com. It’s issued as a digital gift card once your return is inspected and approved.

Why choose Store Credit instead of a refund?
Choosing Store Credit comes with exclusive perks:

• Extra 10% Value: Get 10% more than your original purchase amount. For example, return a £100 item and receive £110 in store credit.
• Faster Processing: Store Credit is typically issued as soon as your return is inspected, saving you 3–5 working days compared to standard refund processing times.
• No waiting on your bank: Credit is instantly available once approved, no need to wait for the money to hit your card.

How will I receive my Store Credit?
Once your return is inspected, you’ll receive an email with your store credit code, which you can use at checkout right away.

Can I use my Store Credit on anything?
Yes, your store credit can be used on any product available at Cernucci.com – no restrictions.

Is the 10% bonus available on all returns?
Yes – as a thank you for choosing to shop with Cernucci again, all returns for store credit receive a 10% bonus, no minimum spend required.

What if I still want a refund to my original payment method?
No problem – you can still choose a standard refund when submitting your return. Just note it may take up to 5–10 working days to process fully depending on your bank.