Returns PolicyUpdated 2 days ago
Returns timeframe by country
- We’re unable to accept returns on custom products, earrings, underwear & swimwear.
- Any shipping paid on your original order will not be refunded on return of the item(s).
- Shipping Protection is a non-refundable, optional insurance coverage added to every order. This can be removed from cart at checkout.
- Shipping paid on returned items is non-refundable and this may be deducted from your total order value.
- Cernucci will only provide a free returns label in the event that an incorrect or faulty item was received.
Should you wish to keep part of a set (i.e. the joggers and not the hoodie) you will be charged the full price of the item(s) you’ve retained, based on today’s website RRP, and refunded the difference for the item(s) you’ve returned.
TikTok Shop Returns
Orders placed directly via TikTok shop must be returned via TikTok shop and not the Cernucci Returns Portal.
Cernucci Pop Up Exclusive products
If you wish to return your exclusive product, we offer an exchange for a store credit voucher for use on our website.
Standard sale products
We offer refunds or store credit via our website return portal.
Buy one get one free returns
In order to receive a refund for items purchased under the Buy 1 Get 1 Free offer, both items must be returned. If only 1 item is returned we reserve the right to reject the request, or until the 2nd item is returned. We do not accept returns on items bought with custom products or earrings in the buy one get one free offer.