Returns PolicyUpdated 7 months ago
Buy one get one free returns. In order to receive a refund for items purchased under the Buy 1 Get 1 Free offer, both items must be returned. If only 1 item is returned we reserve the right to reject the request, or until the 2nd item is returned. We do not accept returns on items bought with custom products or earrings in the buy one get one free offer.
TikTok Shop Returns
Orders placed directly via TikTok shop must be returned via TikTok shop and not the Cernucci Returns Portal.
Pop Up Shop Returns
If you wish to return your items, visit our website returns page and follow the instructions.
Cernucci Pop Up Exclusive products:
If you wish to return your exclusive product, we offer an exchange for a store credit voucher for use on our website.
Standard sale products:
We offer refunds or store credit via our website return portal.