What is the Cernucci Guarantee?Updated a month ago

We are fully committed to creating and providing the best standard of jewellery, which is why we offer a 12 month Cernucci Guarantee for all purchases of jewellery. 

If your product has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge. In order to verify this for guarantee we require a clear photo or video outlining the fault, sent to our support team for review.

Please note if we cannot replace your item due to out of stock we will issue store credit. 

This Guarantee is voided under any user damage issues (scratches and accidental breakage).

Clothing items are not covered under the Cernucci Guarantee and will be handled on a fair case by case basis. If items arrived damaged this must be reported within 7 days of delivery.

Cernucci Guarantee does not cover lost or stolen items.