What is the Cernucci Guarantee?Updated a day ago

Our Promise 

At CERNUCCI, we know how much your jewellery means to you. It’s an investment in your style and a statement of who you are. That’s why every piece is engineered for durability and backed by a Lifetime Warranty. If your jewellery doesn't perform, we’ll make it right. 

What Your Guarantee Covers 

Our Lifetime Guarantee protects you against any manufacturing defects or quality issues from the moment your Cernucci piece arrives. If you experience any of the following, you are eligible for a replacement: 

• Tarnishing or Discoloration:Any fading or loss ofcolourbeyond typical surface wear.
• Breakage:Faulty clasps, snapping chains, or broken links.
• Stone Loss:Stones falling out due to manufacturing defects.
• Faulty Mechanisms:Issues with connectors, bail attachments, or clasps.

Our One-Time Replacement Guarantee  

If your product is damaged, fades, or stops working under normal wear, you are entitled to a one-time replacement of that specific item completely free of charge. If the item Is no longer stocked, we may offer you another like for like replacement or Store Credit to the value of the original piece. This is our ‘No Questions Asked’ policy to ensure you can wear your Cernucci pieces worry-free.  

Note: This guarantee covers a one-time replacement per unique item purchased. 

What Your Warranty Doesn’t Cover 

To maintain this level of protection for all customers, our warranty does not cover: 

• Lost or Stolen Items:We cannot replace items that are no longer in your possession.
• Third-Party Alterations:Any custom engraving, resizing, or modifications performed by a third party will void the warranty.
• Intentional Damage:Damage caused by neglect or intentional misuse.

• Multiple Replacements:After your one-time replacement has been issued, the warranty for that specific item is considered fulfilled.

How to Make a Claim 

Starting a claim is simple. Please email our support team at [email protected] with the following: 

1. Your originalordernumber.
2. A clear photo(or ideally a video)of the damaged item.
3. A brief description of the issue.

Please note: We cannot process claims without photographic evidence of the defect. Our team will review your claim and, once approved, will ship your replacement piece within 3-5 business days.