When will I get my refund?Updated 5 days ago

Here’s a full breakdown of the returns process - including when you'll hear from us:

🔁Step 1: Return dropped off

When: Day 1
What happens: You drop your parcel off with the courier.
Comms you’ll receive: A drop-off confirmation with tracking details from the courier. If you ship this personally please keep a record of your tracking. 

📦 Step 2: Parcel arrives at our warehouse

When: Up to 14 days later (UK) Up to 28 days later (USA and Rest of World)
What happens: Your return arrives into our fulfilment center.
Comms you’ll receive: An email confirming we’ve safely received your return.

💸 Step 3: Refund processed

When: Within 5 working days of receipt by our fulfilment team.
What happens: Our team inspects and processes your return.
Comms you’ll receive: An email confirming your refund has been issued.

🏦 Step 4: Funds appear in your account

When: 3–5 working days after refund confirmation is received.
What happens: Your bank processes the refund. The timescales here are dependent on your bank. 
Comms you’ll receive: No email from us at this stage — but you should see the refund in your account. If not, contact your bank.

Klarna, Afterpay or Sezzle refunds

Update Time: 1–2 working days after we process your return
Check your payment provider’s app or account for updates.

Still waiting?

If it’s been more than 24 days since you posted your return and you haven’t received confirmation that we’ve received it, please contact our Customer Support team — we’re happy to help.