Cernucci logo
Cernucci logo

All articles

Shipping & Delivery

Track your order and find key information on our Shipping policies.

How do I track my order?

If you are a Cernucci account holder you can log into your Cernucci account through our online store and check the fulfillment status of your recent order.Alternatively, you can refer to your shipping confirmation email as soon as your parcel leaves

Will I be charged customs or import fees?

There will be no custom/import fees for anybody in the UK, EU, Norway or Switzerland. When the recipient is outside of these regions, they are responsible for assuring the product can be imported into the destination country. The recipient is the imp

Do you ship to my country?

For more information about where we ship to, please click this link: Shipping Information

What if my package gets lost in transit?

At Cernucci, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit or an item has arrived damaged, please reach out to our customer support team with your order number and any relevant d

When will my order be shipped?

All orders placed before the designated cut-off time will be shipped the same day. Shipping cut-off times depend on the service you select. If you placed your order before cut-off and you haven't received a shipping notification, reach out to our Cus