You can track the status of your order here. Once you place an order with us we'll keep you updated every step of the way. For standard orders, please allow up to 2 business days from the time of purchase to receive your shipping confirmation before
Our warehouse operates Monday to Friday (business days only). Orders placed before 3pm EST will be shipped the same business day when using Standard Delivery. Orders placed after 3pm EST or on weekends/public holidays will be shipped the next busines
We aim to get your order to you as quickly and smoothly as possible. Shipping times begin from the moment you place your order – not just when it’s dispatched. This includes the time it takes us to pick, pack, and process your items at our fulfilment
At Cernucci, we’re committed to making sure your order arrives in perfect condition. If your order is lost in transit or an item arrives damaged, please contact our customer support team as soon as possible with your order number and any relevant det
We want your order to arrive smoothly and without surprises! Here's what you need to know about customs or duty fees based on your location:. You're in luck — no customs or duty fees apply when ordering to the UK, US, or EU. Due to US import regulati
Due to shipping restrictions, customs regulations, or carrier limitations, we are currently unable to ship orders to the following countries and territories:. Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central Afri
Customs, duties, and taxes are non-refundable. If a shipment is refused due to unexpected import fees, we’re unable to refund the original shipping cost, and return shipping charges won’t be reimbursed. Since customs policies vary by country, we reco
If you are unable to locate your parcel despite receiving a delivery notification from the carrier please contact our customer service team and request an investigation. Investigations into missing parcels must be submitted within the timeframes belo